Just let us know before ordering about your food allergies and food preference to see if we are able to accommodate your request. We will try our best to do so but please understand that sometimes it is not possible on our end.
I have certain food allergies and would also prefer to omit some ingredients (no liver, no kidney, no snow peas, etc). Is that possible?
Can I have double portion sizes so that my husband can share the same food as me?
Of course you can. Just ask us for the extra costs involved.
Do you have a vegetarian option?
We are currently working on our vegetarian confinement menu. Please get in touch with us directly if you're interested in this menu.
Is your confinement menu suitable and beneficial if I have just had a miscarriage or a c-section delivery?
Yes, our confinement menu is suitable for mothers whom have had a miscarriage or a c-section delivery. Please let us know when making your booking so that we can adjust your menu with more appropriate ingredients for you.
Do you have packages for more than 28 days?
Yes we do. Please get in touch with us and we'll prepare a quotation for you.
Is delivery free of charge?
If you're located in our coverage area, there is no additional charge for delivery.
Which areas are entitled for free delivery?
Kepong, Sentul, Gombak, Batu Caves, Sungei Buloh, Setiawangsa, Wangsa Maju, Ampang, Pandan Indah, KL City Centre, Bangsar, Brickfields, Mont Kiara, Hartamas, Damansara, TTDI, Taman Desa, OUG, Old Klang Road, Sri Petaling, Cheras, Taman Connaught, Kajang, Bangi, Serdang, Balakong, Seri Kembangan, Puchong, Subang, Sunway, Taipan, Petaling Jaya, Desa Park City, Jinjang, Selayang
What if my area is not listed?
How many times a day do you deliver?
We deliver your lunch and dinner meals at the same time between 11:30am to 12:30pm everyday.
What is the ratio of riders to customers?
Our ratio of riders to customers is 1:1. That way, we ensure our food gets to you hot and fresh.
What if my delivery is late?
We try to ensure none of our deliveries are late. However, due to unavoidable circumstances, we may be late at times due to adverse weather conditions or unexpected or unforeseen events. We apologize in advance.
Can I have my meals delivered to a different address on just certain days?
Sure we'd be happy to accommodate your request. Delivery charges may apply if the new address is outside our coverage area.
What containers do you use when delivering the food?
We use thick spill-proof BFA free airtight glass containers for our dishes and thermal vacuum stainless steel flasks for our herbal soups and red dates drink. Our glass containers are safe for use in food steamers, ovens and microwaves. These glass containers and thermal flasks are then put in a thermal bag and delivered to your doorstep.
How far in advance do I need to book your services?
We advise mothers to book as soon as they can as our slots are limited and we can’t guarantee a slot for their EDD without a confirmed booking (with payment of deposit). We limit the number of bookings we accept in every month to ensure that there is no compromise in quality for our confirmed bookings
Can I make a deposit now and pay the remaining balance later?
To confirm your booking, our standard deposit of RM500 is required with the remaining payable when we deliver your first meal. With a confirmed booking, we will reserve a slot for you and guarantee delivery of your chosen package.
What form of payment do you accept?
We accept bank deposits and internet transfers to our company account. Please send all payment receipts to email@example.com
All payments are to be made to:
PHOENIX SIGNATURE KITCHEN
Can I make a booking with delivery to start in a weeks time?
As mentioned, we have a fixed amount of available slots per month. If we do have remaining slots available for the month you require delivery in, we'd be happy and able to fulfill your order.
My package is about to end soon. How do I extend my delivery service?