Privacy Policy

Who we are

Phoenix Signature Kitchen is operated by Maternique Sdn Bhd (Registration No. 202101036328), a company incorporated in Malaysia. For the purposes of the Personal Data Protection Act 2010, Maternique Sdn Bhd is the data controller of personal data collected through this website, our WhatsApp channels, and our order forms. This policy explains what we collect, why, and your choices.

What we collect

When you place an order or enquire, we collect: your name, phone number, email address, delivery address, meal preferences and dietary requirements, expected delivery dates, and where you choose to share it, information relevant to your recovery context (such as expected due date or confinement period) so we can plan your meals.

When you browse our website, we and our service providers collect standard technical data: device information, pages visited, and interactions, through cookies and similar technologies including the Meta Pixel.

When you contact us on WhatsApp, we retain the conversation to manage your orders and enquiries. If you reached us by tapping an advertisement, we also receive a click identifier from Meta that tells us which advertisement brought you to us.

How we use your data

We use your personal data to: prepare and deliver your meals; communicate about your orders; respond to enquiries; process payments; maintain business records required by law; improve our menus and service; and market our services as described below.

Advertising and marketing

We advertise on Meta platforms (Facebook, Instagram, WhatsApp). To measure and improve our advertising, we share limited data with Meta Platforms:

• We send conversion events to Meta when an advertising enquiry progresses, using Meta's Conversions API. These events include the click identifier from your advertisement and your phone number in hashed (scrambled) form. Meta uses this to measure which advertisements work.
• We may create advertising audiences from our customer records by uploading contact details (such as email addresses and phone numbers) to Meta in hashed form. Meta matches these against its own users to show our advertisements to similar people, and cannot read the hashed data of anyone who is not a Meta user.

You can opt out of our marketing communications at any time by messaging us on WhatsApp, and you can control advertising preferences within your Meta account settings.

Who we share data with

We share personal data only with service providers who help us operate: delivery personnel (name, address, phone number for your delivery); our WhatsApp business service provider; payment processors; Meta Platforms as described above; our accounting and tax service providers where required; and cloud hosting providers who store our systems' data. We do not sell your personal data.

Retention

We keep order and customer records for as long as needed to serve you and to meet legal obligations, including tax record-keeping requirements. WhatsApp conversation records are retained to support ongoing customer relationships. You may ask us to delete your data, subject to records we are legally required to keep.

Your rights

Under the Personal Data Protection Act 2010, you have the right to access your personal data, correct it, withdraw consent to its processing, and limit its use for marketing. To exercise any of these rights, contact us on WhatsApp at +60 18-911 2833 or by email at hello@confinementfood.my.

Changes

We may update this policy from time to time. The current version will always be available on this page.